Shipping & Returns

 

SHIPPING INFORMATION

We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. Shipment will arrive 7-14 business days after processing. This does not include weekends or holidays.

ORDER PROCESSING

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. Beautique Hair Collection has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

TRACKING INFORMATION

You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48 hours of placing your order, call Beautique Hair Collection at (267)290-6300. Please, have your order number prepared when you call.

We do not ship on weekends, holidays, and in the occurrence of a natural disaster.

BACKORDERS

Rare, but if a backorder occurs on your item(s); you will be placed on a priority waitlist. We will immediately ship item(s) upon arrival. To add, we will contact you by phone or email with the estimated arrival date. If we are unable to ship the backordered item(s) in a reasonable length of time of 7 to 10 business days, we will contact you immediately and offer you an option of a full payment refund.


 

RETURN POLICY

No refunds will be given as all sales are final. You may make an exchange for equal or greater value. You will be subject to pay the difference on your greater value purchase.

EXCHANGE POLICY

Due to the nature of the product, your order must meet Federal Health Regulations before requesting a exchange. All exchanges are processed within 1-2 business days upon arrival to our location.

Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.

EXCHANGES

Beautique Hair Collection, at its sole discretion, may exchange products under the following conditions:

  • Requests must be made within 3 business days of receipt of product(s).

  • Any exchange requested after 3 business days of receiving the product will not be honored.

  • We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.

  • According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.

  • Product must be exchanged for something of equal or greater value.

  • In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a Beautique Hair Collection representative will send a return label to you via your email address. This label should be printed and placed onto your package to ensure your package is insured during its route back to our location. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.

  • Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that Beautique Hair Collection is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.

  • Customer is responsible for the reshipment cost as that is a separate service that has already been used.

RETURN AND EXCHANGE PROCEDURE 

Our Customer Service department will personally guide you over the phone to assist you with your exchange request.

When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.

Please, contact us immediately at (267)290-6300 with any discrepancy or questions.